Introduction
In many warehouses, products are picked, stored, and shipped without keeping track of which specific item goes where. That’s fine for bulk goods. But when it comes to serialized products — like electronics, medical devices, or tools — serial number registration is essential.
What Is a Serial Number?
A serial number is a unique identifier assigned to one specific item — like a license plate for a car. So, not just ‘product X by brand Y’, but that exact unit of that product.
Why It Matters
- You need to know which serial number was sent to which customer
- Customers refer to the serial number when claiming warranty or returns
- You want to trace when a specific unit was shipped
- Sometimes, a specific serial number needs to be recalled
Without proper tracking, you simply won’t know.
Real-World Problem
“Customer calls: their machine is defective and they want warranty service. But we don’t know which serial number they received, because it was never recorded…”
The result:
- Customer frustration
- Internal confusion
- Unjustified warranty claims
- Unprofessional appearance
How Babeldat Solves This
With Babeldat, serial numbers are automatically registered during receiving, storage, and shipping:
- Scanning at inbound links the serial number to the item and batch
- Serial numbers are recorded per order line during outbound
- Full insight into where a serial number is or has been
- Return or warranty reports show origin, status, and timeline
- Also works for technicians or field service
This gives you control, saves time, and increases customer satisfaction.
